Here's how to contact customer service, using toll-free numbers, the app or the website, if we have problems with a Ho.Mobile SIM
We have just activated a Ho. Mobile SIM lured by the new cheap offer of the operator linked to Vodafone? Well, here's how to talk to a Ho Mobile operator in case of need, information or problems with our new line.
For those who don't know it yet, Ho.Mobile is the new virtual operator managed by the company Vei (Vodafone group). Opened to counter, recently landed in Italy with a very cheap single rate that for 6.99 euros per month offers 30GB of Internet, SMS and unlimited calls. Like most operators, Ho. Mobile also offers basically three different methods to be able to contact customer service in case of any kind of need. There is the classic method via phone, talking to a Ho Mobile operator who will guide us to solve any problem. We can then contact the assistance via the web or using the operator's application. Here's how to do it in detail.
How to talk to an operator Ho. Mobile using the toll-free number
If we have activated a Ho.Mobile SIM and we need to talk to an operator, the easiest way to do it is to call the toll-free number 19.21.21. The interesting aspect is that Ho. Mobile offers the opportunity to call the customer service even from a number of another operator, you can do it using the toll free number 800.688.788 The toll free number, however, can be used only in case of problems with activation or in case of theft or loss of the phone. And if instead we were abroad? No problem in this case the number to contact is +39 346 4448921. Through this last service we will be able to find out the residual credit, the data consumption but also have information about promotions and services active on the SIM.
It has to be said that the customer care is not active 24 hours a day. We will be able to contact by phone an operator from Monday to Friday from 9am to 10pm, and on Saturday and Sunday from 9am to 8pm. With Ho.Mobile there are also codes to get quick answers via message. With the 42121, for example, we will be able to know our residual credit and have details of our data consumption. We can instead use the 421111 for information on the status of SIM portability. Finally with the 421113 we can automatically configure our smartphone to surf the Internet.
How to contact Ho. Mobile customer support using the website and the application
To know basic information such as active promotions on our Ho.Mobile SIM, or find out the remaining credit and data consumption we can use the official ho. application which is available for Windows Phone, Android or iPhone. Alternatively on the website of the virtual operator we find the section ho.officina which is the one dedicated to customer service. In reality, this page is much more than just a simple support service, but it's a real online community with moderators where you can express your doubts or ask questions about your line.