How to contact PosteMobile customer service

To talk to PosteMobile operators we have several possibilities: toll-free number, chat on the website or the application. Here's how to do it

PosteMobile is the virtual operator created by Poste Italiane that relies on the Wind/ Tre Italia networks to offer the service to its customers. Active since 2007, PosteMobile offers its users different phone offers: exclusive plans for the Internet, rates that include unlimited minutes, SMS and data traffic, and also packages for home phones.

To activate a PosteMobile SIM card you need to go to one of the many Italian post offices and choose from the various offers available. Poste Italiane customers can take advantage of special offers and also the possibility to charge the cost of the subscription directly to their bank account. If you have activated a PosteMobile card and are experiencing problems, you have several possibilities to call the customer service starting from 160, the free number that can be called from PosteMobile numbers from the Telecom Italia landline. Here's how to talk to a PosteMobile operator.

How to talk to a PosteMobile operator

The easiest way to talk to PosteMobile customer service is to call the free number 160 from your PosteMobile number or from a TIM landline phone. The service is active every day from 7:00 to 24:00 for technical, commercial and administrative assistance. If we are abroad and we want to talk with an operator PosteMobile is active the number +393770000160 and the cost is the normal cost of a call from abroad to Italy.

If we are on vacation abroad and we want to know the costs for roaming, just call the number 401214 or +393711000214. Per il servizio Fai da te è attivo tutti i giorni 24 ore su 24 il numero 401212 accessibile solo da SIM PosteMobile.

È attivo anche un servizio per i clienti non udenti che permette di contattare un operatore PosteMobile usando l’e-mail, il fax oppure un messaggio SMS.

  • e-mail: [email protected]
  • fax: dall’Italia 800185111 (gratuito) o dall’estero: +390698682621
  • SMS: 4071164 (gratuito dall’Italia e dall’estero)

Come contattare l’assistenza clienti PosteMobile usando il sito o l’applicazione

È possibile entrare in contatto con gli operatori di PosteMobile utilizzando anche il sito o l’applicazione della compagnia telefonica. Entering the site of PosteMobile we will find at the bottom right the icon of customer service via chat that allows you to get technical assistance from one of their operators.

On the App PosteMobile, however, there is the "Section 160", where you can send reports to Customer Service and receive a response as soon as possible. Within Section 160 you can also change your tariff plan and check your remaining credit.