iPhone XS (Max) reset - how to proceed

If the iPhone XS Max no longer responds, a simple restart of the smartphone is often sufficient to fix the problem. However, in case of major problems or if you want to sell the device, a hard reset is recommended. Learn how to perform a soft and a hard reset on your iPhone XS Max here.

Hard Reset: How to reset your iPhone XS Max

If you want to reset your iPhone XS Max, it works either through the settings of the smartphone or from the computer. To reset iPhone XS Max via Settings:

1. Open the Settings app and tap "General."
2. Scroll down and select the "Reset" option.
3. Tap "Erase All Content & Settings" to completely reset the iPhone.
4. Confirm by entering the PIN or Apple ID password.

Alternatively, you can also reset the iPhone XS Max via iTunes:

1. Connect the smartphone to the computer via USB cable and launch iTunes.
2. Select the device in the navigation on the left to access the overview.
3. Then click "Restore iPhone..." and confirm by clicking "Restore".

Soft Reset: How to restart your iPhone XS Max

If your iPhone XS Max hangs or runs slowly, restarting the device is often enough to fix the errors. Follow these steps to perform a soft reset:

1. Briefly press the Volume Up button and then briefly press the Volume Down button once directly.
2. Hold down the Power button until the Apple logo appears on the display. The iPhone will then restart.