Pixel 3 and Pixel 3XL, still problems with the battery: what happens

Tens of reports of problems with the battery of the Pixel 3 and Pixel 3XL are now. A problem already known and that had also manifested itself with Nexus 6P

A little more than a year after the launch of the Pixel 3 and Pixel 3 XL, the former top of the range Google home seems to have some battery problems. A problem, among other things, that is very reminiscent of the one already seen a few years ago on the Nexus 6P produced by Huawei.

The first reports of this problem date back to April this year and are becoming more and more frequent. Google at the moment doesn't seem to admit that the Pixel 3's batteries are having problems and continues to ask its users to reset to factory settings or reboot into safe mode. Google's fear is to be involved in a new class action, similar to the one filed in 2017 by many American owners of the Nexus 6P. The Mountain View company has proceeded to replace under warranty some smartphones, but there are users who claim that even the devices sent for replacement are defective.

Pixel 3: what's the problem with the battery?

The problem with the battery of the Pixel 3 and 3 XL always seems to be the same, returns identical in each report: when the smartphone reports a residual charge of 20-30%, it suddenly discharges too fast. Some batteries, on the other hand, manifest the problem when they reach 15% charge. Some users claim to have seen the charge drop in real time, almost like a countdown. In all cases reported in about sixty minutes the battery goes to zero and the smartphone turns off. The problem occurs even in safe mode, so it's not caused by any particular setting or app.

Google's response

On its online support, Google advises Pixel 3 owners with faulty battery a number of maneuvers, such as resetting to factory data or booting into safe mode. But the problem almost always remains. Some users have managed to get the device replaced, but sometimes the problem occurs even on the device sent to replace the faulty one. Most likely this is due to the fact that Google, in case of device replacement under warranty, sends a refurbished device and not a new one despite the fact that the Pixel has a two-year warranty and despite the fact that this warranty is not extended in case of replacement of a defective device.