PostePay, the Facebook scam of the fake customer service

A new threat is putting users' PostePay accounts at risk on Facebook, here's how cyber criminals act and how to protect our money

In recent times, cyber criminals have strongly targeted Poste Italiane and PostePay users, especially with email phishing campaigns. Now a new threat to PostePay users is circulating on the social media site Facebook.

Already hundreds of users of the Poste Italiane service are complaining that their money has been stolen as a result of a cyber threat found on Facebook. In some cases, people are complaining of thefts of more than a thousand euros. But how do hackers steal users' money on Facebook? Simple, for quite some time now Poste Italiane has been providing a customer support service for PostePay accounts directly on Facebook Messenger. Recently, cyber criminals have been disguising themselves as Facebook customer service by creating fake pages to reach users with PostePay accounts and trick them into stealing all their money.

The new Facebook scam on PostePay accounts

But how does the new PostePay-related cyber scam on Facebook work in detail?Very simple: the fake Poste Italiane operators contact the victims with a message on the Facebook chat, through which they inform the user that there are problems with the service and that in order to continue using the PostePay you need to update your data. Obviously there is nothing real about it: the aim of cyber criminals is to find out the confidential information of our card and then they can steal our money. In some cases, the fake Poste Italiane operators also ask for the OTP code, which is the security code that we receive on our smartphone to authorize a transaction, so that they have all possible data to make transfers to their accounts.

How to defend yourself against this new Facebook threat

Defending yourself against this new threat to your PostePay card on Facebook is not complicated. The important thing is to remember that Poste Italiane for problems on our account would never contact us with a message on Facebook Messenger. The methods used by the Post Office are only registered letters or at most calls to our phone number. All other messages of the Post Office that we receive online on email, social media and applications are therefore nothing more than attempts at computer fraud that we should not listen to.