iPhone X: Remove Activation Lock
With the Activation Lock, Apple secures your iPhone X and the data stored on it in case the device is lost or stolen. If you delete your iPhone without first logging it out of iCloud, the lock can also become active.
Remove activation lock - this is how you need to proceed
If you bought the iPhone X used and the activation lock is still active, you need to ask the previous owner for help. Only he can unlock the device with the help of his Apple ID.- Go to the "Settings" and switch to the "General" category.
- Tap on "Reset" there and then on "Erase content and settings". The previous owner must now enter his Apple ID and password so that the lock is removed.
- He must log into his iCloud account with his Apple ID.
- Then he must navigate to the menu item "iPhone Search".
- There he will find all the devices associated with the account and select the device what should be removed.
- If the device is selected, he must click "Remove from account".