Laptop: screen black, mouse is displayed

If after starting your laptop only a black screen with mouse is displayed instead of the login page, this may be due to outdated driver software. How to regain access to your laptop and prevent the problem from occurring again is shown in this guide.

Laptop screen black, mouse is displayed: possible solutions

If the screen of your laptop remains black, but you can still see the mouse pointer, this may be due to outdated drivers. To fix the error, it is recommended to first turn off the laptop by pressing the power button.

1. Then disconnect all devices such as printer, external keyboard, speakers or mouse from the laptop.
2. After that, power up the laptop again and wait about 15 minutes to see if the Windows login screen appears.
3. If the login page is displayed, you can reconnect the mouse and log in with your user data.
4. To prevent the error from occurring again, please update the Windows drivers after logging into your account.

This will help if a black screen with mouse continues to be displayed

If the problem persists even after removing all connected devices, try resetting the laptop to an earlier time using a system disk. To do this, insert the disk into your laptop's drive and boot the device. From the menu that appears, then select the "System Image Recovery" option and choose a recovery point from the list to repair the laptop.