iPhone X: Display not responding - how to solve it

If the display of your iPhone X stops responding to inputs, it is not possible to use the device. Depending on the cause of the problem, it can be fixed by performing a forced restart, also known as a soft reset. Get an overview of how to do it.

iPhone X: How a restart helps when the display does not respond

If the display of the iPhone X no longer responds to touches or other problems with the display occur, they can often be solved by a restart. Since the conventional way to turn off the iPhone X does not work when there are problems with the display, you need to force the restart in this case.

1. To perform the restart, first briefly press the "Volume up button" of the iPhone X and immediately release it again.
2. Then press the "Volume down button" of the device and also immediately release it again.
3. Finally press the "Side Button" of the iPhone X and keep it pressed until the Apple logo appears on the display.

When is it necessary to contact Apple Support?

If the display of your iPhone X still does not respond after the forced restart, this may be due to a defect. Therefore, contact Apple Support to get further assistance and have the device repaired if necessary. To do this, visit the Apple Support website at "getsupport.apple.com" and select one of the available help options under "iPhone" > "System performance" > "Device frozen".