Origin hangs on "Prepare Download" - solution

If Origin hangs on "Prepare Download" and even a longer wait does not solve the problem, first find out where the problem is. In some cases, the download platform Origin itself is down. If there is no official error message, follow our tips to continue downloading.

"Prepare download": Origin hangs?

1. If there is a regional disruption so that the download platform is offline, Origin hangs at the "Prepare download" step. The first thing to do is to look at AlleStörungen.de, for example, to see if the servers are down or not.
2. If a current problem message has been entered for Origin's server status, you will have to wait until the servers have resumed their normal operation. The same is true if Origin is overloaded.
3. On the other hand, if the Origin servers are working fine, the cause of the failed download may be the Origin version you have installed on your computer or your antivirus program.

How to troubleshoot Origin download

1. Your antivirus program may be preventing you from downloading from Origin. Disable your antivirus program for a short time and start the download again.
2. On a Windows computer, try starting the download with another Windows user once. In some cases, this process helps.
3. If the download continues to hang, uninstall Origin and then reinstall the software. This way you will get the latest Origin version and possible bugs will be fixed.