Mobile phone does not find WLAN - you have this option

If you want to go online with your cell phone, it is necessary to connect your device to the WLAN first. But it is annoying when your smartphone does not even find the WLAN. There can be various problems behind this, but you can fix them in just a few steps.

How your phone finds the WLAN

If you want to connect your phone to a WLAN network, then the device must first find the corresponding WLAN. The following tips refer to Android smartphones. However, the procedure is similar for other operating systems, but the menu names may differ.Restart your phone, usually this already solves the problem.

1. If the procedure did not help, check whether the WLAN function is enabled. To do this, go to the "Settings" and then to "WLAN". See if the flight mode is deactivated and the WLAN option is activated.
2. In addition, tap "Update" in the settings under WLAN to check whether other WLAN networks are also displayed here. If this is the case, the problem lies with your router not your phone. Therefore, restart your router if necessary.
3. If the problem persists, perform a reset of the network connections. To do this, go to "General" > "Reset" in the settings and select the option "Reset network settings".
4. If none of the measures has helped, contact the customer service of your phone. This can help you further.
5. If it comes to no solution, a reset of the device to factory settings can help. Please note here, however, that this will delete all data on your mobile device.