Mobile phone is not recognized: Windows 10

If you want to save or edit pictures and videos, then it is usually necessary to connect your smartphone to the computer. If your phone is not recognized under Windows 10, this can have various reasons. To find the error, it is necessary to proceed step by step.

What you can do if your phone is not recognized on Windows 10

To transfer content from your phone to your computer, you need to connect both devices with a cable, for example. If your cell phone is not recognized under Windows 10, you cannot forward the data. Various problems are possible for this. You can find out which one is present step by step.

1. First check whether the error is due to the USB cable used. Therefore, use a different cable and try the connection again. So you can exclude this source of error if necessary.
2. In addition, use another USB port to connect the phone to the PC. In most cases, there is a defect here.
3. Restart your computer and the cell phone.
4. Next, try to connect your phone to another PC and check whether the device is then recognized.
5. If you have an Android device and at least version 6, the device is initially only charged when connecting the phone. Um Daten übertragen zu können, müssen Sie nun den Benachrichtigungsbereich öffnen und die Option „Gerät wird über USB aufgeladen – für weitere Optionen tippen“ antippen und anschließend „Dateien übertragen“ auswählen.