Asus Zenfone 6: Screen black - this helps

If you only see a black screen on your Asus Zenfone 6, this does not necessarily have to be due to a defect of the device. Often, there is only a software problem that can be easily fixed. You can get an overview of the possible steps to solve the problem here with us.

This helps if the Asus Zenfone 6 screen stays black

If the screen of your Asus Zenfone 6 stays black, this can have various causes. To rule out a flat battery as the cause, please connect the smartphone to the mains.

1. To do this, use the included charging cable, connect one end of the cable to the Asus Zenfone 6 and the other end to the power adapter. Then plug the power adapter into a power outlet and wait until the battery icon appears on the display.
2. If the device's screen remains black, try forcing the Asus Zenfone 6 to restart. To perform this process, also known as a soft reset, please press and hold the power button until the Asus logo appears on the display.

How to perform a hard reset on the Asus Zenfone 6

If you still only see a black screen on your Asus Zenfone 6 despite performing the steps described above, the last option you have is to perform a hard reset. To do so, press the "Power Button" and the "Volume Up Button" of the device simultaneously and wait until the recovery menu appears on the display. Then navigate in the recovery menu to "Factory Reset" and start the hard reset by pressing the "Power button".