Cancel o2 DSL - How to proceed with a cancellation

If you want to cancel your contract with o2, you have several options. You must first preregister your cancellation with o2 and then confirm it with o2. Then send the notice in writing to o2 and ask for a written confirmation.

With O2 you cancel in two steps. You have the cancellation pre-announced, then you have ten days to confirm it.

How to proceed with a cancellation from o2

1. Log in under My o2 with your user data.
2. Go to the contract management. There you can find the item "Mark cancellation".
3. This does not complete your cancellation. You now have ten days to complete the termination.
4. Keep in mind that o2 must also receive a written notice. This you send to: Telefónica Germany GmbH & Co. OHG, Customer Service, 90345 Nuremberg.
5. You can also terminate with O2 by fax to 01805 - 57 17 66.
6. Alternatively, you can also terminate online. It is important here that you absolutely require a written confirmation of the termination, so that the provider can not say that he has not received anything. In addition, you should terminate at the "next possible date". Here you will find a template for termination.

For telephone queries, the customer hotlune 089 78 79 79 40 0 is available. Monday to Friday you can reach the number between 7 a.m. and 8 p.m., Saturdays from 10 a.m. to 6 p.m.

Cancel contracts without minimum term

You can always cancel contracts without minimum term 4 weeks before the end of the month. This also usually goes without problems via "My o2" and is done like any other termination. A written confirmation is also important here so that you have a backup. If you just want to change your tariff, you have other options.