iPhone X hangs - how to remedy the situation

If your iPhone X hangs and no longer responds to inputs, a crash of the device software is often responsible. The quickest way to solve the problem without losing any data is to perform a soft reset. Get an overview of how this works.

iPhone X hangs: How a soft reset helps

If your iPhone X has hung up and no longer responds to touching the display or pressing the buttons, this can have various reasons. Often, the cause of the problem is a software crash, which can be fixed with a soft reset. Unlike a hard reset, performing a soft reset forces the iPhone X to restart without deleting any data.

1. To perform the soft reset, please first briefly press the "Volume Up Button" of the iPhone X.
2. Then also briefly press the "Volume Down Button" of the device and release it again.
3. Finally press the "Standby button" of the iPhone X and hold it down until the Apple logo appears on the display.

These other tips help if the iPhone X hangs

If the iPhone X still does not respond after the soft reset, connect it to the mains, let the device charge for an hour and test whether it then responds to inputs again. If this does not help either, you still have the option of performing a hard reset. However, since this procedure deletes all data from the device, you will need a backup to restore your iPhone X afterwards. To perform the hard reset, please connect your device to the computer and click "Restore" in iTunes.