Surface Pro 6 does not start - here's how to remedy the situation

If your Surface Pro 6 does not start as usual after pressing the power button, this can have several causes. For example, the battery, but also connected USB devices can be responsible for the startup problems. Get an overview of how to fix the problem.

These workarounds are available on Surface Pro 6

If your Surface Pro 6 won't boot, there are several ways to solve the problem. First, remove all devices that are connected to the Surface Pro 6. Because connected devices such as USB drives or external displays sometimes affect the Surface Pro 6's ability to turn on, removing them may already fix the problem.

1. If the Surface Pro 6 still won't turn on, connect it to the power adapter and plug it into a power outlet.
2. Now let the device charge for 10 to 15 minutes and then press the power button to turn on your Surface.
3. In addition, try to reactivate the Surface Pro 6 using a key combination. If you have a keyboard connected, this is possible by pressing "Windows key" + "Ctrl" + "Shift" + "B".
4. If you are using the device in tablet mode, press the Volume Up and Volume Down keys of the Surface Pro 6 three times in quick succession instead.

Surface Pro 6 does not start: How to force a restart

If your Surface Pro 6 still does not start, try to force the device to restart. To do so, press and hold the power button for about 20 seconds until the device boots and the Windows logo appears on the screen. If the forced restart does not help either, contact the Microsoft repair service.