Primacom down? How to find out what's wrong

Primacom is a private cable network operator that mainly serves former East German states. Through Primacom you surf the net, watch TV or make phone calls. If all these functions fail, it is obvious that Primacon's servers have crashed. But it's also possible that one of your devices has a defect.

What to do if Primacom devices don't work?

If the Internet, phone and TV don't work, it's annoying. However, proceed carefully - the problem could also be with one of your devices. Check the following options step by step:

1. Open the website allestörungen.de and search for "Primacom". This will show whether other users are also having problems with Primacom. If this is the case, it can be assumed that there is a server problem at Primacom.
2. If the website does not record any faults with Primacom, one of your end devices is probably defective. Check all appropriate cables and restart the devices.
3. If there are connection problems with the Internet, it may help to switch the router off and on again.

How do you reach Primacom for further assistance?

If the restart does not help, it is best to contact Primacom directly. Since 2017, the company has been part of the Pÿur umbrella brand. Get in touch as follows:

1. Use the contact form. This is recommended only in less acute cases.
2. Use the hotline, which you can reach at "030 - 25 777 888". It is manned Monday to Friday from 8 a.m. to 8 p.m., Saturdays from 10 a.m. to 6 p.m.
3. Make an appointment with a consultant on site - this method promises the most success.