Amazon Prime: Video doesn't load in browser

If you have a subscription to Amazon Prime, you get access to a variety of series and movies in addition to free premium shipping. If a video selected in the browser does not load despite clicking on it, this can have various reasons. Read how to fix the problem.

These requirements for Amazon Prime Video are necessary

To watch series or movies in your browser with Amazon Prime, your computer must meet some prerequisites. For example, you need at least Mac OS X or Windows XP SP2 as an operating system on your computer, as well as an Intel processor. In addition, an Internet speed of 900 KBit/sec or higher is required to play videos in SD quality. For HD videos, this is even at least 3.5 Mbit / sec.

Amazon Prime: This helps when videos do not load in the browser

Have you selected a movie that you want to watch with Prime Video, this usually starts when you click on the button "Watch now". If the movie then does not load, this can have several causes.

1. So, to watch videos in the browser with your Amazon Prime subscription, you need the Silverlight plugin from Microsoft. If you have not yet installed this, you will be prompted to do so. Then press the "F5 key" to refresh your browser and try to start the movie again.
2. If the selected movie still does not start after installing the plugin, it may help to close the browser and restart it.
3. If the problem occurs even though Silverlight is already installed, right-click on the video and check under "Silverlight" > "Updates" if there is an update available for the application.