eBay Problems: Help with disagreements

Problems on the auction platform Ebay are often disagreements between buyers and sellers. These concern, for example, the quality of products or faulty transactions. Ebay provides a platform to mediate between the parties in the event of problems.

Solving problems on Ebay

Ebay offers a comprehensive service to resolve issues among members. In doing so, first contact the member with whom there is a disagreement directly via the normal messaging portal. Do not communicate by mail or phone, otherwise you may no longer receive assistance from Ebay in resolving the problem. If you cannot find a mutual solution, you should report the problem. This will take you to a separate message portal and send another message to the seller first. Again, if you do not come to a solution, pass the case to Ebay. Ebay will then try to find a solution in consultation with you and the other party. If you are satisfied with the solution, you can close the case and accept the proposed solution. If in doubt, get legal advice on what your options are.

Report a problem

1. Open Ebay's website and go directly to the Clarify Problem section.
2. Hier können Sie nun angeben, ob es sich dabei um einen Kauf oder Verkauf handelt und welches Problem vorliegt.
3. Klicken Sie auf „Weiter“.
4. Folgen Sie nun den Anweisungen, um Ihr Problem zu schildern und den Fall an Ebay weiterzuleiten. Für gewöhnlich dauert es einige Tage, bis Sie eine Antwort erhalten.