PSN doesn't work - What you can do

PSN, the PlayStation Network, is an online gaming service for the Playstation that enables online gaming on various devices: the PlayStation 3, PlayStation Portable as well as the PlayStation Vita. Among other things, this service is known for its frequent glitches and connection problems.

PSN doesn't work - Possible troubleshooting steps

If the PSN service is unavailable, the cause may be your devices or it may be the PlayStation Network server itself. Depending on which one applies, your prospect of solving it on your own is good or bad. Try these steps:Restart your router. Often, the router's connection problem is also the reason for the faulty connection to the PSN server. Check if you can connect to PSN after restarting the router.

1. The PSN informs online about its official maintenance times. Check whether there is currently maintenance and the servers are currently offline for this reason. You can find the info, for example, at Sony itself.
2. Surf through a wide variety of gamer forums. As a rule, the members of the PlayStation community inform each other quickly and well.
3. If the login to your PSN account fails, check whether you have entered your login ID and the corresponding password correctly.

Contact customer service

If you have tried all these steps, but a solution is still not in sight, do not hesitate to contact Sony's customer service. The best way to do this is to use the official PlayStation support page. You can also get in touch via Twitter by writing to the account: @AskPlayStation.