What is a softphone? Find out here

A softphone is used to make and receive phone calls over the Internet. If you are interested in using a softphone as an alternative to a traditional telephone, we will give you an overview of the advantages and disadvantages here.

What is a softphone

A softphone is software that simulates important functions of a telephone. A softphone does not use the mobile network, but uses the Internet to make and receive voice calls. The softphone software can be used on different devices such as PCs, tablets and smartphones. As a rule, a softphone consists of an interface, such as a graphical numeric keypad, an engine for processing calls, a number of codecs and a contact list for managing numbers.

These are the advantages and disadvantages of a softphone

If you would like to use a softphone instead of a normal landline phone or a cell phone, this has various advantages and disadvantages that you should inform yourself about beforehand.

• So a softphone has the advantage that it is not location-bound and can also be used in the office or while traveling.
• By using the Internet to make calls, you also save costs by using a softphone.
• Other advantages of a softphone are the simple call forwarding, the monitoring of calls in real time and the ability to record or transcribe calls.
• A disadvantage of using a softphone are again the costs incurred for the purchase of a headset or microphone.
• Furthermore, you can not use the softphone if you do not have an Internet connection and you have to expect a higher battery consumption.