WLAN: IP address cannot be retrieved

If you cannot connect to the WLAN but instead receive the error message that the IP address cannot be retrieved, it is important to find the cause. We give you an overview of the most common causes and how to fix them here.

IP address cannot be retrieved: How to fix the error

The IP address cannot be retrieved error message occurs more often on Android devices. If you receive the error message when trying to connect to your router's WLAN, it is often due to a connection error. Restarting the router often helps to fix it. To do this, turn off the device either via the corresponding switch or by unplugging the power cord. Then wait a few seconds before switching the router on again. If the error still occurs after the router restart, restart your smartphone or tablet as well.

Further help if the IP address of the WLAN cannot be retrieved

If the problem could not be solved by restarting the router and mobile device, it is important to find out where exactly the cause lies. To check this, connect another device to the router's WLAN as a test. If the error message also occurs on the other device, the router is the source of the problem.

1. If this is the case for you, check whether the router firmware is up to date and perform an update if necessary.
2. Also a reset of the router to factory settings can help to fix the problem.
3. If the cause is not the router but the mobile device, reset the network settings of the device under "Settings" > "More".