Ip address could not be retrieved - tips

If you receive the error message that the IP address could not be retrieved when trying to pair your smartphone with your router's Internet connection, this can have several causes. We will show you what possible solutions there are for the problem in this article.

This is the cause when the IP address cannot be retrieved

The error message "IP address could not be retrieved" is a problem that regularly occurs on Android smartphones. If this is the case with you, the cause is often a connection error between smartphone and router.

1. To check whether the router is the source of the error, please restart it by disconnecting the device from the power and wait briefly until you connect the device again afterwards.
2. If this does not help, make sure that the latest firmware is installed on your router and perform an update if necessary.
3. If a connection between smartphone and router is still not possible after this, reset the router to factory settings.
4. If the problem persists, try to connect another device to the router. If this works properly, the cause is not the router, but the smartphone itself.

How to assign a fixed IP address

Have you noticed when performing the above tips that the smartphone is the cause of the problem, try to fix it by changing the settings. To do this, go to "Connections" > "WLAN" > "Advanced Options" in the router's settings, tap the "IP Settings" entry and select "Static" to assign a fixed IP address.