Fritzbox has no internet - these tips help

If the Fritzbox has no internet, surfing with smartphone or PC is not possible. In order for access to the Internet with the Fritzbox to work again, it is important to find the cause of the missing connection. We will help you with this and give tips on how to solve it.

What to do if your Fritzbox has no Internet

If you can't access the Internet with your Fritzbox, it may be worth taking a look at the Network and Sharing Center of your Windows computer. This is because you will often see certain error messages there that will help you fix the problem. Regardless of the cause of the problem, the following steps will help.

1. First, check whether all cables are properly connected to the Fritzbox and that they are not damaged.
2. Restart your Fritzbox by disconnecting it briefly from the power supply and then reconnect.
3. If this does not help, check whether DHCP is enabled in the Fritzbox. To do this, call the Fritzbox user interface, go to "Home Network" > "Home Network Overview"> "Network Settings" > "IPv4 Addresses" and put a check mark at "Enable DHCP Server".

Fritzbox has no Internet: Further steps to find the cause

If your Fritzbox cannot access the Internet even after performing the steps described above, try to find the cause of the error via the results log. To do this, please open the Fritzbox user interface by entering "fritz.box" in the address line of the browser and confirming with "Enter". In the user interface, then go to "System" > "Events" and select the option "Internet connection" at the top of "All".