Cancel NetAachen - how to end your contract

If you have an Internet and telephone contract with NetAachen and no longer wish to use it, you must cancel the contract. In order for the termination to go smoothly, it is important that you comply with the appropriate formalities and deadlines. Otherwise, the contract may be extended for another period.

This is what you have to keep in mind when terminating your contract

If you want to terminate your contract with NetAachen, you have to cancel it. In doing so, it is important that you pay attention to the following things:

1. The notice period is usually related to the contract term. You can find out until which date your contract runs and what the cancellation period is by looking at your monthly bill. All your bills can also be found via the NetAachen online service and your user account.
2. The termination must be in writing in any case, a verbal termination is not sufficient.
3. The cover letter should contain important information such as name and address and the customer number. In addition, it does not hurt to specify the desired termination date.
4. You can then send your letter of termination by mail, email or via the contact form on the website to NetAachen.

If you only want to change your tariff, a notice is not necessary.

Special termination right

In special cases, there is a special termination right that you can claim. A special case is, for example, a move to an area that is not supplied by NetAachen. You then have the option to make use of the special termination right outside the regular period with a notice period of three months to the end of the month.