Cancel O2 data automatic - how it works

You should enjoy the new function data automatic with caution. The principle is very simple: if you use more credit than you have, a tariff is automatically added, which then in turn costs you money. A cancellation is therefore useful in many cases.

How to cancel the data automatic at O2?

The data automatic is the function that enables your provider to automatically activate a dayflat when you are actively using the Internet, which costs you money. However, with O2, you can easily prevent this from happening. Adhere to the following steps:

1. Use the live chat and give the O2 employee the order to deactivate the data automatic. To do this, simply go to O2's website and click on "My O2" at the top right. Here you then click on the bottom right on the blue phone icon and on "More contact options" > "Live Chat".
2. Describe your request with "Let data automatic deactivate" and wait until a chat employee addresses your problem.
3. You can of course also cancel the data automatic by letter. To do this, simply send an informal letter with your phone number and customer number and the sentence "I would like to cancel the data automatic" to Telefonica Germany GmbH & Co. OHG, Customer Care in 90345 Nuremberg. As with any termination and any official letter, it is recommended to send by registered mail Einwurf, as you have so a proof that the letter has arrived.