Disney Plus doesn't work - this helps

Disney's new streaming service offers numerous movies and series produced by the movie giant. All you need for this is a constant Internet connection, a browser and an account with Disney Plus. If the service does not work as you expect, then different problems can be behind it.

What you can do if Disney Plus doesn't work

If Disney Plus doesn't work for you, the solution depends on what the problem is. Errors can occur when loading, logging in or video quality, these do not necessarily have to be due to your browser. Under certain circumstances, the problem is on the Disney Plus side.

1. If you have problems with the video quality, you can set it in the "Details" menu. However, here you can only set the quality that is also supported by your system.
2. If you can not start a stream or it hangs, this may be due to your Internet connection. Restart the router by unplugging the power cable or pressing the corresponding "reset" button on the device. If this did not work, contact your Internet provider to solve the problem.
3. If you can not load the website, this may be due to an overload of the servers in addition to a lack of Internet connection. Whether this is the reason, you can usually find out via websites such as "Is there a malfunction". Here, people can report if they also have problems with a service. In this case, you have to wait and try again later.