Payback card lost: What to do?

Those who have lost their Payback card need not worry: The points accumulated so far therefore do not simply expire. However, you should quickly take care of a replacement card, which you can easily reorder online.

In order to continue to diligently collect bonus points when shopping in stores such as dm or Rewe or when shopping online via Payback in the future, even though your card has been lost, you must apply for a new Payback card. This works quite simply via the Payback homepage.

Lost Payback card: request a replacement card inline

If you have lost your Payback card, simply order a replacement card. Your points will not expire as a result.

1. Log in to the PayPal website.
2. Click on "Messages" at the top.
3. Next, select the "Order replacement card" tab.
4. Enter the necessary data and order your replacement card. Unfortunately, it can take up to four weeks before it arrives by mail.

Since your Payback points are protected by your password and customer account, you usually do not have to worry about the misuse of the card. An exception is if you use the old login, in which you enter your date of birth and zip code. If you have lost the Payback card together with your wallet, the finder can read out the necessary data.If this is the case with you, you should block your card and have the account deleted. Contact the customer service. The phone number is 089/540208020, and it is available from Monday to Saturday between 08:00 and 20:00.