EC card lost: This is how you must act now

If you suddenly discover that your EC card or even your entire wallet has disappeared, the shock is great at first. However, to protect your personal data and your bank account, it is especially important to act calmly and thoughtfully now.

Block your card: first step if you lose your debit card

The first action you should take if your debit card has gone missing: have it blocked! This is especially true if you are sure that it can not be at your home. If the card falls into the wrong hands or is stolen, block it to ensure that no one can withdraw money.

1. Blocking emergency call: Dial 116 116. This is a free emergency number to block your EC card. If you are abroad, charges apply if you dial +49 116 116.
2. Alternatively, check with your bank. You can also block the EC card directly through the bank.

Further measures if you have lost your EC card

After the most important thing is done, you can still invest some time in the search. On the other hand, if you are sure that the card has been stolen, file a report with the police. Also, you can apply to your bank for a replacement card.If money was stolen from your account, you can get reimbursed for the damage if you were not negligent. If your PIN is written on the card or you left your wallet in the car, for example, nothing will be reimbursed. Here are other steps you should take if you also lost your driver's license along with your debit card.