PŸUR: Hotline - how to reach them

Independently of whether you are already a customer of the cable provider PŸUR or would like to become one, the fastest way to contact the company is via the hotline. Get an overview of which number is the right one for orders, problems and questions.

This is how you reach the hotline of the cable provider PŸUR

As a customer of PŸUR, access to the Internet is via the cable connection. After Vodafone, Kabel Deutschland and Unitymedia, PŸUR is the third largest cable provider in Germany. However, PŸUR is not available throughout Germany, but only in Berlin, Brandenburg, Saxony, Saxony-Anhalt and Thuringia. If you are a PŸUR customer or would like to switch to PŸUR, the fastest way to reach the provider is via the hotline.

1. To conclude a new contract with PŸUR, the company offers its own order hotline. This is always available from Monday to Friday between 8 a.m. and 8 p.m. and Saturday between 10 a.m. and 6 p.m. at the number (030)25 777 888.
2. If you are already a PŸUR customer and have a problem or a question, you can reach customer service all week long between 8 a.m. and 8 p.m.. For this, call (030) 25 777 777.
3. If you would like to cancel your contract with PŸUR, this is also possible by phone at (030) 1300 49902.

Other ways to contact PŸUR

Alternatively to contacting PŸUR by phone, you can also reach PŸUR in writing at Tele Columbus AG, Customer Service, P.O. Box 11 06 08, 10836 Berlin or in the local PŸUR stores. You can also get quick access to your contract data, your invoices and an overview of your orders in the PŸUR app and the PŸUR online portal.