iPhone X touchscreen no longer responds

If you have problems with the touchscreen of your iPhone X, it is very likely that a production error is behind it. Shortly after the first sales, users reported functional failures of the touchscreen. However, the problems can also occur after a few months. Be sure to contact an Apple Store to clarify the cause.

Problems with the iPhone X touchscreen

Soon after the iPhone X was launched, many users reported problems with the touchscreen. For some, the device did not respond to touch, and for others, the iPhone opened applications even though the touchscreen was not used. In November 2018, Apple announced that defective modules in the displays of the iPhone X were causing the problem. Apple is now having these replaced and will cover the costs. Another cause could be faulty iOS versions. To find out whether the hardware or the software is causing the failures, your iPhone needs to be examined in an Apple Store. If you don't have one near you, send the device directly to Apple's repair shop.

This is what you should definitely know

1. As soon as problems with the touchscreen occur, even if they are only minor functional failures, contact Apple Support immediately.
2. Apple verweigert eine Kostenübernahme, wenn das Display Ihres iPhone X Kratzer, Brüche oder andere Beschädigungen aufweist.
3. Haben Sie bereits selbst für eine Reparatur bezahlt, können Sie bei Apple eine Kostenübernahme beantragen.