Asus Zenfone 6 hangs - these tips help

If your Asus Zenfone 6 suddenly hangs, this is no cause for concern. Instead of a defect in the smartphone, the cause is usually just a software error. We explain how to fix this by forcing a restart in our article.

Asus Zenfone 6 hangs: How to force a restart

If your Asus Zenfone 6 hangs so that the screen is frozen and no more inputs are possible, this does not necessarily have to be due to a defect. Often, only a software bug is the cause of the frozen screen, which can be fixed by restarting the device.To force the restart of the Asus Zenfone 6 when it stops responding, please press the "power button" of the device. Hold it down for at least 15 seconds and only release the button when the smartphone vibrates and the Asus logo appears on the display.

A hard reset as a last resort when the Asus Zenfone 6 hangs

If a restart could not fix the problem or your Asus Zenfone 6 keeps hanging, a hard reset can help. Since this procedure resets the device to factory settings and deletes all data, it is necessary to create a backup before performing it.

1. If it is still possible to open the Settings app of the Asus Zenfone 6, you can perform the reset by navigating to "System" > "Reset Options" and tapping on "Wipe All Data".
2. If inputs are no longer possible, press the "Power Button" and the "Volume Up Button" simultaneously to open the recovery mode. There, select the option "Wipe Cache Partition" and then restart the Zenfone.