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PayPal: conflict resolution - how does arbitration work?
PayPal is now a common payment method on the Internet and is popular with both buyers and sellers. This is because a key advantage of these services is PayPal's buyer protection, which is designed to safeguard the interests of users and simplify processing.
How does dispute resolution work?
To make PayPal interesting as a payment service provider, the company has come up with buyer protection, which includes the service of dispute resolution.- PayPal buyer protection can be claimed if, for example, you buy an item on eBay and do not receive it or are dissatisfied with it. PayPal checks in this case the situation and ensures that you get your money back if the complaint is justified.
- Before you can fall back on the service, you must contact the seller and give him the opportunity to resolve the situation. In doing so, PayPal sets a deadline of 45 days after the payment has been initiated.
- Should the seller not have responded to your request in this time, respectively, the problem persists, then you can take PayPal to task within 20 days.
- If you let the time periods pass unused, you can no longer use the service of PayPal.
- You can select this type of conflict resolution by logging into your account and selecting the section ""Conflict Resolution"" (https://tipps.computerbild.de/internet/bezahlsysteme/paypal-zahlung-nicht-moeglich-was-ist-zu-tun-461679.html) in the "My Account" area.