Maxdome: Account locked - these are your options

The streaming service Maxdome enjoys great popularity, and if you also have an account with the provider, you can always look forward to new content. However, it's particularly annoying when your account is locked and you therefore can't access your movies and series.

What to do if your account is blocked at Maxdome?

If your account is blocked at Maxdome, this can have several causes, which you can solve in different ways.

1. Most of the time, a blocked account at Maxdome indicates that you have violated the terms and conditions. Therefore, it may be helpful to study them again and consider what your misconduct may have consisted of.
2. Also a failure to debit the fee leads to the blocking of the account. In this case, your bank may have discarded the payment due to lack of funds or there have been problems with your PayPal account.
3. While the bank usually points you to such a problem in writing, but it takes a while until the message reaches you.
4. Maxdome itself points you via mail to the problem of missing payment, but it may happen that this landed in your spam folder. Before you have not resolved the payment arrears, your account will remain blocked.
5. If you can not find out yourself why your account was blocked, contact customer service. In doing so, you should describe your situation in detail so that the customer service can assist you in finding a solution as quickly as possible.
6. When contacting customer service, always provide your customer number so that the clerk can easily view your data and be helpful.

Temporary suspension

Maxdome also reserves the right to suspend your account for a certain period of time in case of minor violations. If you do not agree to this, contact customer service in writing.