Surface Pro 6: Keyboard does not work - what is the cause?

If the keyboard of the Surface Pro 6 does not work, this can have different reasons. Besides problems with the drivers, other devices connected to the Surface Pro 6 can also affect the keyboard function.

How to connect the Surface Pro 6 to the keyboard

If the keyboard of your Surface Pro 6 does not work, it is often because the computer and the keyboard are not connected properly. Since the pairing of the devices is done via Bluetooth, it is important that the feature is enabled on the Surface. If you have put the keyboard into pairing mode by pressing the power button, please go to "Start" > "Settings" > "Devices" > "Bluetooth Devices" on the Surface Pro 6 and select the keyboard by tapping the corresponding entry in the list.

These solutions are available when the keyboard of Surface Pro 6 does not work

If the problem occurs with the keyboard even though it is properly connected to Surface Pro 6, it may be that the keyboard is not powered. To check this, please press the "Caps Lock" key or the "Num Key" to check if the LED above the respective key is lit.

1. Other devices connected to the Surface via Bluetooth can also affect the keyboard's function. Deaktivieren Sie diese daher testweise.
2. Hilft dies nicht, schalten Sie den Flugmodus über das Info-Center ein und aus und koppeln Sie die Tastatur anschließend erneut.
3. Da bei einem Neustart des Computers die Treiber aktualisiert werden, kann auch dieser Schritt weiterhelfen.