Toniebox Warranty - Warranty Info

If your Toniebox breaks down within the warranty period, the manufacturer usually offers a replacement device or repair of the defective device. However, whether and to what extent you can claim under warranty depends on various factors.

What you need to do in case of a warranty claim

In addition to the legally required warranty, the Toniebox manufacturer does not offer an additional voluntary manufacturer's warranty.

• To check if the problem with the Toniebox can be fixed, you need to contact the manufacturer. This works via the Tonies support website and the contact form there. Once contact has been established, your device will be put through its paces via remote maintenance.
• If a complaint is made because the problem cannot be resolved via remote maintenance or a software update, the dealer from whom you purchased the Toniebox is the contact and contractual partner to whom you must turn.
• If you purchased the Toniebox directly from the manufacturer via the online store, the warranty process runs via the contact form on the support website. It is important that you provide your order number and the ID of the Toniebox. The eight-digit ID can be found on the sticker on the bottom of the device.

What you need to know about the warranty

Retailers must comply with a statutory warranty obligation of 24 months. If the damage occurs within the first six months after purchase, you will usually receive a replacement unit or repair, as it is assumed that the device was already damaged before purchase. In the event of defects or problems after the first six months, you have the burden of proof and must prove that you have handled the device properly and carefully.