Set up third-party lock: How to do it

A so-called third-party provider block prevents a third-party provider from claiming costs through your mobile contract. This includes legal purchases of apps in the App Store or Google Play Store, but also illegal subscription traps. You can set up a third-party lock online or by phone, depending on your mobile provider.

That's why you should set up a third-party provider block

Third-party providers should be blocked from any mobile phone contract to reliably protect you from unwanted payments. So-called subscription traps can lurk in the background even on legitimate websites and be activated by clicking a link. After that, a third-party provider tries to debit money from your mobile phone bill every month. A third-party provider block prevents such a debit even after the fact. Third-party provider blocks also protect you from accidental purchases or subscriptions in legal apps that you use on your smartphone or tablet.

Block third-party providers at Telekom

The quickest way to set up the third-party provider block is via speed dial by calling the service number 2202. Alternatively, proceed as follows:

1. Open the Telekom website and log into the Customer Center.
2. Click on your contract.
3. Below you will see the heading "My mobile number".
4. Under it, click on "Manage third-party provider locks".
5. The so-called lock configurator opens.
6. Activate the third-party lock.
7. Confirm with "OK".
8. You can also remove a third-party lock yourself via the lock configurator.

Block third-party providers at Vodafone

It is also possible to set up a third-party lock at Vodafone in various ways. To do this, use either the speed dial 1212 or the customer portal.

1. Open the website of MyVodafone.
2. Click on "Bookable options".
3. Log in with your access data.
4. Klicken Sie auf „Drittanbieter Abos sperren“.
5. Wählen Sie „Jetzt kostenlos buchen“.
6. Die Drittanbietersperre wurde aktiviert.

Um eine Sperre aufzuheben, gehen Sie bei MeinVodafone auf „Meine Optionen“. Unter „Drittanbieter Abos sperren“ wählen Sie „Stornieren“.