Printers offline - how to remedy this

If your printer is shown as offline, this means that the device is not properly connected to the computer. Depending on whether the printer is connected to the computer via USB cable or WLAN, there are different causes and solutions.

Printer offline: These tips will help solve the problem

If you get a message that the printer is offline when you try to print a document, there may be several reasons for this. How to solve the problem correctly depends on whether the printer is connected to the computer via USB cable or via the wireless network.

1. If you are using a wired connection, please first check whether the printer is connected properly and try a different USB port or cable to rule out a defect.
2. If your printer is in power saving mode instead of normal mode, this may also be the reason for the error message.
3. If the problem persists, please call the Control Panel, navigate to "Show devices and printers" > "Name of your printer" > "Printer properties" and set a check mark in the tab "Security" at "Allow".

This helps when a WLAN printer is offline

If your printer is connected to the computer via the WLAN network, the cause of the error message is usually the router. So that your WLAN printer is no longer displayed as offline, first make sure that the router is switched on and, if necessary, restart or reset the router. In addition, for a successful connection between computer and printer, it is necessary that you connect the printer to the WLAN network by entering the IP address and WLAN password or via the WPS procedure.