WhatsApp: Backup hangs - this helps

WhatsApp is one of the most popular instant messengers. If you do not want to lose your files, it makes sense to make regular backups of them and store them on an external medium. If the process hangs, various problems may be behind it. These can usually be solved quickly.

What you can do if your WhatsApp backup hangs

By making a backup, you can save your WhatsApp data on an external medium and thus restore it at any time. During the process, you may see the message "Backup is being prepared" and the process hangs. In this case, you can perform several actions to fix the problem.

1. Restart your device and update WhatsApp to use the latest version.
2. If you are using an iPhone, the backup will be created via iCloud. In this case, log out of iCloud and then log back in. Also, check if you have enough storage space in the iCloud. On an Android device, check the storage space of the Drive folder.
3. If this does not solve the problem, first go to the "Settings" of your iPhone. Select "iCloud" and in the "Storage" section, tap "Manage Storage". Click on "WhatsApp" and delete the old "WhatsApp backup". After that, restart the device. Beachten Sie, dass Sie durch diesen Vorgang alle zuvor gespeicherten Daten verlieren.
4. Bei einem Android-Gerät installieren Sie WhatsApp über die offizielle Webseite als APK-Datei neu.
5. Löschen Sie zudem über die Einstellungen den Cache von WhatsApp.