Submit a complaint to Deutsche Bahn online

If you had a less than pleasant experience as a passenger or had to put up with massive delays, then you should submit a complaint to Deutsche Bahn online. Your concern will be dealt with more quickly if you know the right jurisdiction.

Where can I submit a complaint to Deutsche Bahn online?

When traveling with Deutsche Bahn, various problems can arise. Have you not received promised services or was a ticket inspector rude? Then you can submit a complaint online to Deutsche Bahn.

• To contact Deutsche Bahn online, it is best to use the contact form.
• Indicate all important data and describe your complaint in detail in the "Message" field.
• By providing further data such as your phone number below, you ensure that Deutsche Bahn can get back to you quickly and easily.
• However, you must expect that the processing of your complaint will take a few days.

Reimbursement and compensation for delays and cancellations

Your train was delayed for over an hour or even cancelled altogether? In this case, it is cumbersome to file a complaint. Instead, apply for reimbursement directly with the passenger rights form. Fill out the form in detail and ask a Deutsche Bahn employee on the train or at the station to confirm the delay. Send the form by mail to the Passenger Rights Service Center, 60647 Frankfurt am Main.