Amazon Prime: Bandwidth too low - helpful tips

In order to play Amazon Prime series and movies without glitches and interruptions, your internet connection needs a certain bandwidth. If the available bandwidth is too low, you will receive an error message when you try to play a video.

You need this internet bandwidth for Amazon Prime

If you experience problems when streaming series or movies from Amazon Prime, too low bandwidth may be responsible. If this is the case for you, the playback of the video will be interrupted and you will receive the error message "Your Internet bandwidth is too low". Depending on which movies and series you stream, you will need at least 900 Kbits/second bandwidth for older movies in SD quality. On the other hand, for HD-quality videos, the Internet bandwidth should be at least 3.5 Mbit per second.

Amazon Prime: Tips if your bandwidth is too low

If you get the error message that the available bandwidth is too low, you can continue playing the video by clicking "Yes", but the problem will still persist. To fix it, try the following tips:

1. First, check if you are also having trouble loading other websites and reboot your router.
2. Sometimes it also helps if you log your device out of Prime Video. To do this, log in to your Amazon account, navigate to "Prime Video" > "All Videos" > "Settings" > "My Devices" and click "Logout" next to the device.
3. If the problem persists, check if there is a firmware update available for your smart TV and if you have installed the latest version of the Prime Video app.