Web.co.uk customer service: how to get in touch

If you have a problem or queries about your Web.co.uk account, you should contact customer service. Depending on how you use Web.de, you have different ways to get in touch with customer service.

How to contact Web.de's customer service

These are the options you have when looking to contact Web.de's customer service.

1. If you use the free email offer FreeMail, you can reach customer service via the hotline. To do this, you need to dial 0900 1932333 and pay €3.99 per call. However, the contact works only from the German fixed network.
2. As a club member, you benefit from a worldwide hotline, which you can reach at fixed-line rates. However, you can only find out the phone number by logging in with your Club account.
3. In both cases, visit the Web.de customer center and log in with your access data to make contact.
4. Select your access as a Free or Club user to log in. This is the fastest way to get reliable help.

Contacting via email: A poor choice

Web.de does not list an email address in its information that is excellent for contacting customer service. However, you can send an email to [email protected]. However, if you do so, you will only receive an automated message that includes a service number. However, this is very expensive and thus not recommended.