GMX Hotline - how to contact customer service

GMX is a German web portal that advertises both free and paid email services. The company belongs to 1&1 Mail & Media GmbH together with the comparable provider web.de and has millions of active users in Germany. You can contact GMX's customer service via the hotline.

GMX Hotline: These contact options are there

To contact the hotline of GMX is not cheap, especially for users of the free variant of the e-mail provider. Here is an overview of what costs you will incur:

1. If you have problems, you can reach the hotline as a FreeMail user at the number 0900 1000 877. This number is only available from the German fixed network and it is charged 3.99 euros per call.
2. Furthermore, there is a GMX hotline for abroad: +49 721 960 99 99. Here, the costs are based on the fixed network prices.
3. Pro or TopMail customers who use the paid variant, reach the hotline of GMX at 0721 960 58 22. This number is also subject to charges, it is the respective landline prices of the caller.
4. Of course, GMX can also be contacted by mail. The postal address of GMX customer service is as follows: GMX-Kundenservice, Brauerstraße 48, 76135 Karlsruhe.

GMX Hotline - Determine customer number

The customer service of GMX requires your GMX customer number when contacting via the hotline. This number can be found via the GMX website under the heading "My Account". Here you click on the tab "Personal Data" and the customer number will be displayed.