Amazon item not received - what you can do now

If you ordered an item from Amazon but did not receive it, there can be several reasons for this. If the item has already been delivered according to tracking, Amazon offers you several ways to get more information about the whereabouts of your order.

How to find an Amazon item you didn't receive

Thanks to the tracking offered by Amazon, you always know exactly where your ordered item is right now and when it will be delivered. If you have not received an item, although it has already been delivered according to the shipment information, the following steps can help you.

1. First log in to your Amazon account with your user data and call up the "Orders" area.
2. Select the item you have not received from the overview and check whether it has been sent to the correct shipping address.
3. If this is the case, please click on the button "Track delivery" to get more information about your order and contact the seller.
4. In addition, you will also find information about the parcel service that transported your package and have the option to contact them.

More tips if you have not received an Amazon item

Have the steps described above did not help to find your Amazon package, it is worth asking neighbors or roommates if they have accepted the package. Also look in the mailbox to see if there is a notification card about the delivery. If your package was shipped with DHL, you can also start a search request there to find the lost package from Amazon.