Your HP printer doesn't scan: What to do?

As is the case with many multifunction devices, it can also happen that an HP printer suddenly stops scanning. This is usually due to an error in the software. HP offers a repair tool for this. Before you download this there are other steps you can take.

Problem fixing printer with broken scan function

First you should try to turn off the printer. Wait for a few minutes and turn it on again. Now check if the scanning works again. If it does not, you need to make sure that the printer is properly connected and that the cable connecting it to your computer is not defective. If the problem persists, you must look for the error in the printer driver.

1. Call up the Control Panel of your computer and look here for the entry "Devices and Printers". Here you will see all the devices that have been installed and commissioned on your computer.
2. Select the correct printer and choose "Remove Device" from the menu at the top. Confirm the prompt asking if you really want to remove the device. The printer is now no longer installed on your computer.
3. Now add it again as a new device. The drivers will be reinstalled and scanning should work again after that.
4. If this does not solve the problem HP's support also offers the HP Print and Scan Doctor software, which you can download from their website. Sobald Sie das Programm heruntergeladen haben können Sie Ihren Drucker auswählen und starten. Anschließend wird Ihr Drucker auf Probleme überprüft. Wird ein Fehler gefunden erhalten Sie zudem direkt Lösungsvorschläge.