Amazon: File a complaint - these are the ways to do it

If you have problems with an Amazon order, you can file a complaint with the online retailer's customer service. This can be done either in writing or by telephone via Amazon's hotline. The respective necessary procedure to submit a complaint to Amazon, you will learn in this article.

How to file a complaint with Amazon

If you are not satisfied with Amazon's service or want to complain because your goods were not delivered or only delivered damaged, this is possible directly online.

1. To do this, call up the Amazon website and log into your account with your email address and the corresponding password.
2. In your Amazon account, then navigate to the "About Us" section and click on "Imprint".
3. Under "Quick Solutions" please click on the entry "Contact us" and select from the list displayed the item for which you want to submit a complaint.
4. From the context menu now still select the options "Other questions" and "Other questions" and decide whether you want to be contacted by phone or email by customer support.
5. You can then enter your complaint in the existing text field and send.

Submit complaint: How to do it by phone

Instead of submitting your complaint in writing, you can also call Amazon's customer support directly at 08 00-3 63 84 69 or request a callback. To request a callback, it is best to use the Amazon contact form and select the option "Phone" under "I would like to speak to an employee". Geben Sie nun noch Ihre Telefonnummer ein und klicken Sie auf „Jetzt anrufen“.