In this article, we will explain to you how Amazon logistics works and what are the benefits and costs of its various delivery services. Find out more!
Amazon is now considered one of the giants of online commerce and more and more people are using it as their platform of choice for their online purchases. You can find really everything there and it offers very useful services. One of these is Amazon Logistics, which is the service of storage and delivery of products that are ordered by customers, sorted and then sent to the recipient, through various delivery services.
How does Amazon Logistic work
But how does Amazon Logistics work? Meanwhile, it's good to know that branch of Amazon services that personally handles the management of deliveries, which are not in this case made by third parties. Orders that are shipped through this service are therefore marked with the words "Delivery with Amazon". In essence, it is the staff of the Amazon warehouses that takes care of everything: it identifies or receives the products within the warehouses, stores them, then packs them and delivers them to the courier of choice for delivery.
The advantages of relying on Amazon Logistics
Among the advantages for customers, the use of Amazon Logistics allows you to monitor the progress of orders being shipped, in real time, thus being able to identify at what stage of delivery your order is. It will be sufficient to click on the words "Track my package" by accessing the section "My Orders" or through the email that Amazon sends every time an order is placed. When the order is being delivered, it is possible to visualize on the map what its progress is and when the courier is about to arrive. Amazon Italy's logistics also allows you to make direct contact with the Amazon courier, by calling 800 145 851.
Among the advantages of this type of shipping, there is also the possibility, once the order is placed, to change the date or place of delivery of your package. It will be enough to click on "Track my parcel" and check if the shipment is suitable for changes or not. If so, it will be sufficient to click on "Request reschedule", log in and make the desired changes. This means that if you realize you're not at home on the day scheduled for delivery you can request to have the package delivered later, or you can notify them to deliver to another location. Last but not least, Amazon Logistics has no delivery costs: in fact, just click on "free delivery" when ordering, or subscribe to the Amazon Prime service.
Delivery with Amazon Logistics
If at the time of the arrival of the courier for delivery no one is present, Amazon will leave the package in the mailbox, where possible. If this is not possible and the delivery with Amazon Logistics is not successful, a second delivery attempt will be made automatically on the next working day. The company allows a maximum of three attempts, after which the package will be placed for 72 hours in storage, and then returned to the Amazon distribution center. Se si vuole riorganizzare la spedizione quando il proprio pacco si trova in giacenza, sarà sufficiente contattare il servizio clienti e riaccordarsi, specificando le nuove direttive di consegna.
È bene tener presente che la logistica di Amazon non prevede delle consegne ad orari programmati, a meno che non si utilizzino dei metodi di spedizione specifici come “Consegna Oggi" oppure “Mattino". Laddove sul sito compaia la dicitura “Consegnato" relativamente allo stato della spedizione del proprio ordine, ma il pacco non sia in effetti stato ricevuto, sarà necessario cliccare su "Trova un pacco consegnato ma non ricevuto", dove verranno fornite le istruzioni su come muoversi.
Per essere più tranquilli e garantirsi la ricezione del pacco è inoltre possibile fornire delle istruzioni sulla consegna, accedendo al proprio ordine e cliccando "aggiungi preferenze di consegna": qui si potrà ad esempio chiedere di consegnare il pacco al vicino, oppure specificare in quale scala di un condominio si trovi la propria abitazione, e altre informazioni analoghe.
Vi è un’altra opzione molto utile per gli utenti: la possibilità di consegna dei propri pacchi con Amazon Logistica anche nelle giornate di sabato e di domenica. Questo è utile qualora ci si faccia arrivare i pacchi a casa. Se invece per un determinato indirizzo di consegna, ad esempio quello del lavoro, non si desidera ricevere i pacchi nel fine settimana, sarà sufficiente specificare tale preferenza nella pagina relativa ai dettagli del proprio indirizzo di spedizione.